We accept Bank Transfer, PayNow, Credit Cards (via PayPal), GrabPay and Cash on Delivery to provide a seamless checkout experience. Please select your preferred method at checkout.

Payment via Bank Transfer:

Account name: Feel Beautiful
Account number: DBS 066-901819-3
Bank Code: 7171
Branch Code: 066

Payment via PayNow:

UEN number: 53137666D (please enter your order number as your reference number)

Payment via Credit Cards (PayPal):

We process all credit card payments via PayPal. You may pay as guest so there's no need to have a PayPal account to use it. 

Payment via GrabPay:

You may pay using your available GrabPay dollars or points, or simply top up your Grab Wallet to complete payment.

Payment via Cash on Delivery:

Kindly hand the cash to the delivery driver upon delivery.

We provide tracking information for all orders shipped. This tracking information is sent to you in your shipment confirmation email.

In the event you think that your order should have been shipped but have not received it, please shoot us a whatsapp message at 8817 2837 via the chat button at the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. 

If you have ordered an item with a 'Pre-order' status, it means we currently don't have inventory in our warehouse.. In most cases, the item has already been ordered and is on its way to our warehouse.

The estimated date of arrival is often dependent on the distributor. However, a general estimate has been indicated on our website or in its individual product page.

Sure thing! Please select 'Cash on Delivery' during checkout. This option is free of charge! Simply hand the cash to your delivery guy upon delivery. Kindly select this option only if you'll be around to receive the parcel.

Simply key in your code at checkout then click 'Apply'. Your order total will automatically be calculated during checkout.

It's free delivery for all local orders above $45. Please refer here for more information about shipping, including international shipping.

We endeavour to process orders on the same day and aim to deliver within the next 1 - 2 working days from the time our courier picks up the parcel.

Yes, we have two delivery time slots for your convenience. You may select your preferred time slot at checkout.

• As Fast As Possible: 9am - 10pm
• Evening: 6pm - 10pm only

We would love to meet you guys however, self-collection is currently unavailable due to the covid-19 situation until further notice. Please opt for our quick delivery service in the meantime :)

Sure thing! Drop us an email or a whatsapp message after you have placed your order and we'll leave a note for the delivery man. 

Yes, same-day delivery via GogoX is available upon request.

Depending on your location, the additional shipping fee (on top of your order) varies (about $20 - $23) and is payable directly to the driver. We don't absorb any of the delivery cost here :)

Yes! We currently only ship to Malaysia via Ninjavan & DHL .Total delivery duration for in-stock items are between 3 - 5 working days for expedited shipping via DHL and 7 - 14 working days for standard shipping via NinjaVan. Please refer here for more information about international shipping.

Of course, if you are from anywhere in the world other than Malaysia, please feel free to email us at customer@feelbeautiful.com.sg. We'll try our best to help!

We aim to deliver all orders within 3 working days of order placement and we'll email you  your tracking information once our courier has picked up your parcel. If you don't receive any notification within 3 working days. kindly whatsapp us at 88172837 via the button at the bottom right of our website. Or drop us an email at hello@feelbeautiful.com.sg and we'll assist you as soon as possible!

If you used to have an account with us, but are not able to log in. This means that your account has not been activated. We recently moved to a new website and require all customer accounts to be re-activated.

Please drop us an email at hello@feelbeautiful.com.sg or a WhatsApp message at 8817 2837 and we'll send you the activation email accordingly. You'll be able to view your past orders and rewards upon activation. 

All customers are sent an email to activate their account. If you did not receive this, no worries! Drop us an email at hello@feelbeautiful.com.sg and we'll assist you to activate your account accordingly. You'll be able to view your past orders and rewards upon activation. 

Definitely, 100%!

We stand by our policy to carry only 100% authentic and fresh products. We work very closely with authorised suppliers and distributors from USA and Singapore to bring in the highest quality skincare products so you can rest assure that we'll never sell anything other than genuine products on our website so please feel free to shop with confidence.

We're also proud to tell you that all our stocks are kept in a temperature controlled environment prior to shipping so you can be assured of its freshness!

That's easy! We only hold stock on the most popular items/range thereby reducing the cost of storing an expansive range of skincare products. We also operate solely online in our humble warehouse reducing the need to pay rental overheads.

Streamlining our business these past 10 years has been a great journey for us. We're always working on managing our cost efficiencies which will enable us to transfer that cost savings to you. It's a win-win situation! :)

Our products generally come with at least 1 year expiry. This is our agreement with all distributors or suppliers that we work with. Those with less than a year expiry will have the dates stated and will be put on discount at our Special Deals page. Trial-size products tend to come with shorter expiry as they are meant only for trial.

In the event you received an item with less than 1 year expiry, please feel free to shoot us a whatsapp message 8817 2837 via the chat button on the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. We'll fix it for you right away!

Some of our unboxed items are popular therefore we purchase them in bulk from the supplier. This allows us to pass on the cost savings to all our customers. Additionally, some items may have their outer box dented during shipping. Not to worry though, all bottles are factory sealed so rest assured that they are guaranteed brand new.

Yes, we can! If the item you want is out of stock or not listed on our website, feel free to drop us an email at hello@feelbeautiful.com.sg or shoot us a Whatsapp message 8817 2837 via the chat button the bottom right of our website. We'll be more than happy to secure them for you!

We're committed to carrying only the best! Professional-grade products are our forte. Some of the brands are Dermalogica, Obagi, iS Clinical, EltaMD, Colorescience, SkinCeuticals, PCA Skin and Sothys.

If you cannot find a previously ordered item on our website, it may have been discontinued, renamed or replaced. Please shoot us a whatsapp message 8817 2837 via the chat button on the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. We'll help you identify your favourite item!

We are committed to offering our customers the best service possible, with the best quality products, shipped in the best manner. Of course, sometimes things may not always go as planned. So if you happen to be unsatisfied with your purchase in any way, please contact us within 14 days from date of delivery, we would be glad to offer you a 1-to-1 exchange, store credits or a full refund for item(s) that is/are unopened.

If the item(s) is/are already opened and used, you may opt for either a 1-to-1 exchange or store credits only. For full information regarding our return and exchange policy, please refer here.

We're very sorry about it and we'd like to make it right again. If you have an issue with wrong, damaged or missing item(s), please shoot us at whatsapp at 8817 2837 via the chat button at the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. We'll fix it for you!

Refunds will take 3 - 5 working days to reflect in your account and will be refunded back the same way you paid. 

All products are eligible for a full refund if you notify us within 14 days from date of delivery and if they are unopened. Kindly contact us within 14 days from date of delivery at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 8817 2837. Our customer service team will attend to you accordingly. You will be refunded back the same way you paid. 

For full information regarding our return and exchange policy, please refer here.

All products are eligible for an exchange if you notify us within 14 days from date of delivery. Kindly contact us within 14 days from date of delivery at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 88172837. Our customer service team will attend to you accordingly. 

For full information regarding our return and exchange policy, please refer here.

Our loyalty programme is a reward for all our customers and our way to show our appreciation, where you earn 10 points with every $1 spent. Points will be credited into your account once the order is fulfilled.

Points can be used to redeem Feel Beautiful vouchers. Every 2,500 points earned = $5 voucher. These vouchers can be used for all items, including sale items. 

Anyone can join! We welcome all customers to join our loyalty programme. Simply create an account here to automatically be part of our programme.

Earning points is easy!

Simply register for an account on our website and just like that, you earn 1500 points, automatically credited into your account.

You'll also earn 10 points with every $1 spent. And twice as much at our 2x rewards event.

It's easy! First, you need to redeem discount vouchers. You can do this by clicking on the rewards tab at the bottom left of our website. Then follow the steps below:

1. Click on 'Use Points' tab

2. Click on any eligible 'Get Code' button and click 'Confirm'.

3. Upon confirmation, copy the discount code or click on 'Apply to Checkout' button and you're set to go!

The discount code will remain in your account so you can use it as and when you please. 

Sometimes, error may occur and things may go wrong but we'll always be here to solve them. Shoot us a whatsapp message at 8817 2837 or drop us an email at hello@feelbeautiful.com.sg and we'll assist you accordingly.