We accept Bank Transfer, PayNow, Credit Cards (Visa, MasterCard, AMEX), GrabPay and Cash on Delivery to provide a seamless checkout experience. Please select your preferred method at checkout.

Payment via Bank Transfer:

Account name: The Beautiful People Pte. Limited
Account number: OCBC 601-492580-001

Payment via PayNow:

UEN number: 202116848D (please enter your order number as your reference number)

Payment via Credit Cards:

We accept credit card payments (Visa, MasterCard, AMEX)

Payment via GrabPay:

You may pay using your available GrabPay dollars or points, or simply top up your Grab Wallet to complete payment.

Payment via Cash on Delivery:

Please have your payment ready for when your courier arrives.

We provide tracking information for all orders shipped. This tracking information is sent to you in your shipment confirmation email.

In the event you think that your order should have been shipped but have not received it, please shoot us a whatsapp message at 8817 2837, through the chat button at the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. 

If you have ordered an item with a 'Pre-order' status, it means we currently don't have inventory in our warehouse.. In most cases, the item has already been ordered and is on its way to our warehouse.

The estimated date of arrival is often dependent on the distributor. However, a general estimate has been indicated on our website or in its individual product page.

Sure thing! Please select 'Cash on Delivery' during checkout. This option is free of charge! Just have your payment ready for when your courier arrives.. Kindly select this option only if you'll be around to receive the parcel.

Simply key in your code at checkout then click 'Apply'. Your order total will automatically be calculated during checkout.

It's free delivery for all local orders above $45. Please refer here for more information about shipping, including international shipping.

We aim for you to receive your order within 1 - 3 working days.

We aim to deliver all orders within 3 working days of order placement and we'll email you  your tracking information once our courier has picked up your parcel. If you don't receive any notification within 3 working days. kindly whatsapp us at 88172837 or through the chat button at the bottom right of our website. Or drop us an email at hello@feelbeautiful.com.sg and we'll assist you as soon as possible!

Sure thing! Drop us an email or a whatsapp message 8817 2837 with your request after you have placed your order and we'll inform the courier.

Yes! Same-day delivery via Lalamove/GrabExpress is available upon request.

Depending on your location, the additional shipping fee (on top of your order) varies (about $10 - $20). We don't absorb any of the delivery cost here :)

Yes! We currently only ship to Malaysia and Indonesia via Ninjavan. Total delivery duration for in-stock items are between 3 - 14 working days for shipping via NinjaVan. Please refer here for more information about international shipping.

Of course, if you are from anywhere in the world other than Malaysia and Indonesia, please feel free to email us at hello@feelbeautiful.com.sg. We'll try our best to help!

Yes absolutely! Drop us a message on Whatsapp at 8817 2837 or through the chat button on the bottom right of the website. We'll arrange with you accordingly.

Please drop us an email at hello@feelbeautiful.com.sg or a WhatsApp message at 8817 2837 and we'll assist you from there.

Please register before you can place an order with us.

As long as you have an account with us, you can view your orders, receive loyalty points and keep up to date with any new product launches.

You may reset your password here. Enter your email address and we'll send you instructions on how to reset it.

Definitely, 100%!

We stand by our policy to carry only 100% authentic and fresh products. We work very closely with authorised suppliers and distributors from USA and Singapore to bring in the highest quality skincare products so you can rest assure that we'll never sell anything other than genuine products on our website so please feel free to shop with confidence.

We're also proud to tell you that all our stocks are kept in a temperature controlled environment prior to shipping so you can be assured of its freshness!

That's easy! We only hold stock on the most popular items/range thereby reducing the cost of storing an expansive range of skincare products. We also operate solely online in our humble warehouse reducing the need to pay rental overheads.

Streamlining our business these past 10 years has been a great journey for us. We're always working on managing our cost efficiencies which will enable us to transfer that cost savings to you. It's a win-win situation! :)

Our products generally come with at least 1 year expiry. Some products such as trial-size or lip products tend to come with shorter expiry.

Feel free to reach out to us if you need to know the expiry dates of any products.

Some of our unboxed items are popular therefore we purchase them in bulk from the supplier. This allows us to pass on the cost savings to all our customers. Additionally, some items may have their outer box dented during shipping. Not to worry though, all bottles are factory sealed so rest assured that they are guaranteed brand new.

Yes, we can! If the item you want is out of stock or not listed on our website, feel free to drop us an email at hello@feelbeautiful.com.sg or shoot us a Whatsapp message 8817 2837 via the chat button the bottom right of our website. We'll be more than happy to secure them for you!

We're committed to carrying only the best! Professional-grade products are our forte. Some of the brands are Obagi, Dermalogica, Dermceutic, iS Clinical, EltaMD, Colorescience, Murad, PCA Skin, SkinMedica and Sothys.

If you cannot find a previously ordered item on our website, it may have been discontinued, renamed or replaced. Please shoot us a whatsapp message 8817 2837, through the chat button on the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. We'll help you identify your favourite item!

We're very sorry about it and we'd like to make it right again. If you have an issue with wrong, damaged or missing item(s), please shoot us a whatsapp message at 8817 2837, through the chat button at the bottom right of our website or drop us an email at hello@feelbeautiful.com.sg. We'll fix it for you!

We are committed to offering our customers the best service possible, with the best quality products, shipped in the best manner. Of course, sometimes things may not always go as planned. So if you happen to be unsatisfied with your purchase in any way, please contact us within 14 days from date of delivery, we would be glad to offer you a 1-to-1 exchange, store credits or a full refund for item(s) that is/are unopened.

If the item(s) is/are already opened and used, you may opt for either a 1-to-1 exchange or store credits only. For full information regarding our return and exchange policy, please refer here.

All products are eligible for a full refund if you notify us within 14 days from date of delivery and if they are unopened. Kindly contact us within 14 days from date of delivery at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 8817 2837. Our customer service team will attend to you accordingly. You will be refunded back the same way you paid. 

For full information regarding our return and exchange policy, please refer here.

All products are eligible for an exchange if you notify us within 14 days from date of delivery. Kindly contact us within 14 days from date of delivery at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 88172837. Our customer service team will attend to you accordingly. 

For full information regarding our return and exchange policy, please refer here.

Refunds will take 3 - 5 working days to reflect in your account and will be refunded back the same way you paid.

Our loyalty programme is a reward for all our customers and our way to show our appreciation, where you earn 10 points with every $1 spent. Points will be credited into your account once the order is fulfilled.

Points can be used to redeem Feel Beautiful vouchers. Every 2,500 points earned = $5 voucher. These vouchers can be used for all items, including sale items. 

Anyone can join! We welcome all customers to join our loyalty programme. Simply create an account here to automatically be part of our programme.

Earning points is easy!

Simply register for an account on our website and just like that, you earn 1500 points, automatically credited into your account.

You'll also earn 10 points with every $1 spent. And twice as much at our 2x rewards event.

It's easy! First, you need to redeem discount vouchers. You can do this by clicking on the rewards tab at the bottom left of our website. Then follow the steps below:

1. Click on 'Use Points' tab

2. Click on any eligible 'Get Code' button and click 'Confirm'.

3. Upon confirmation, copy the discount code or click on 'Apply to Checkout' button and you're set to go!

The discount code will remain in your account so you can use it as and when you please.