All customers are sent an email to activate their account. If you did not receive this, no worries! Drop us an email at hello@feelbeautiful.com.sg and we'll assist you to activate your account accordingly. Your past orders and reward points will remain in your account.

Yes, it's free delivery for all local orders above $45. Please refer here for more information about shipping, including international shipping.

We endeavour to meet our delivery lead time target of 3 working days, that is, 1 working day for processing and 1 - 2 working days for delivery. 

Yes, we have two delivery time slots for your convenience. You may select your preferred time slot at checkout.

• As Fast As Possible: 9am - 10pm
• Evening: 6pm - 10pm only

We would love to meet you guys however, self-collection is currently unavailable due to the covid-19 situation until further notice. Please opt for our quick delivery service in the meantime :)

Sure thing! Drop us an email or a whatsapp message after you have placed your order and we'll leave a note for the delivery man. 

Yes, same-day delivery via Gogovan is available upon request.

Depending on your location, the additional shipping fee (on top of your order) varies (about $20 - $23) and is payable directly to the driver.

Yes! We currently only ship to Malaysia via Ninjavan & DHL .Total delivery duration for in-stock items are between 3 - 5 working days for expedited shipping via DHL and 7 - 14 working days for standard shipping via NinjaVan. Please refer here for more information about international shipping.

Of course, if you are from anywhere in the world other than Malaysia, please feel free to email us at customer@feelbeautiful.com.sg. We'll try our best to help!

We accept Credit Card, PayPal, Cash on Delivery, Bank Transfer and PayNow to provide a seamless checkout experience. (Bank details are provided in your order confirmation email)

Sure! Please select Cash on Delivery during checkout. Simply hand the cash to your delivery guy upon delivery. This option is free of charge!

Simply key in your code at checkout then click 'Apply'. Your order total will automatically be calculated during checkout.

All our products are 100% authentic. We parallel import all products from authorised distributors from USA. We also have brands that we source locally here in Singapore, so not to worry. We also have a 14-day return policy if you're ever dissatisfied with our products :)

We import some of our brands directly from the US enabling us to take advantage of their competitive price market. Additionally, we only hold stock on popular items thereby reducing the cost of storing an expansive range of skincare products.

Streamlining our business and increasing our cost efficiencies also enable us to transfer that cost savings to you. It's a win-win situation! :)

Our products come with at least 1 year expiry. This is our agreement with all distributors or suppliers that we work with. Those with less than a year expiry will have the dates stated and will be put on discount at our Special Deals page. Trial-size products tend to come with shorter expiry as they are meant only for trial.

Some of our unboxed items are popular therefore we purchase them in bulk from the supplier. This allows us to pass on the cost savings to all our customers. Additionally, some items may have their outer box dented during shipping. Not to worry though, all bottles are factory sealed so rest assured that they are guaranteed brand new.

Yes, we can! If the item you want is out of stock, feel free to drop us an email at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 8817 2837. We'll be more than happy to secure them for you!

Some of the brands we carry are Dermalogica, Obagi, iS Clinical, EltaMD, SkinCeuticals, PCA Skin and more. You may find our full brand list here.

We are committed to offering our customers the best service possible, with the best quality products, shipped in the best manner. Of course, sometimes things may not always go as planned. So if you happen to be unsatisfied with your purchase in any way, please contact us within 14 days from date of delivery, we would be glad to offer you a 1-to-1 exchange, store credits or a full refund for item(s) that is/are unopened.

If the item(s) is/are already opened and used, you may opt for either a 1-to-1 exchange or store credits only. For full information regarding our return and exchange policy, please refer here.

All products are eligible for a full refund if you notify us within 14 days from date of delivery and if they are unopened. Kindly contact us within 14 days from date of delivery at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 8817 2837. Our customer service team will attend to you accordingly. You will be refunded back the same way you paid. 

For full information regarding our return and exchange policy, please refer here.

All products are eligible for an exchange if you notify us within 14 days from date of delivery. Kindly contact us within 14 days from date of delivery at hello@feelbeautiful.com.sg or send us a message on Whatsapp at +65 88172837. Our customer service team will attend to you accordingly. 

For full information regarding our return and exchange policy, please refer here.

Our loyalty programme is a reward for all our customers and our way to show our appreciation, where you earn 10 points with every $1 spent. Points will be credited into your account once the order is fulfilled.

Points can be used to redeem Feel Beautiful vouchers. Every 2,500 points earned = $5 voucher. These vouchers can be used for all items, including sale items. 

Anyone can join! We welcome all customers to join our loyalty programme. Simply create an account to automatically be part of our programme.

Sometimes, error may occur and things may go wrong but we'll always be here to solve them. Drop us an email at hello@feelbeautiful.com.sg and we'll assist you accordingly.